Last updated: March 2026
Cookies are small text files that websites store on your device when you visit them. They are widely used to make websites work more efficiently and to provide information to website operators. This policy explains how CaptiveFlow, operated by MSP Kickstart Limited (company number 16297973, registered in England and Wales), uses cookies.
CaptiveFlow takes a minimal approach to cookies. We only use cookies that are strictly necessary for the functioning of our service. We do not use analytics cookies, advertising cookies, social media cookies, or any form of third-party tracking technology. Our approach means we do not need to display a cookie consent banner, as only essential cookies are used, which are exempt from consent requirements under UK privacy regulations.
When you sign in to the CaptiveFlow dashboard as a venue operator or team member, we set an authentication session cookie. This cookie is essential for keeping you signed in as you navigate between pages and is required for the dashboard to function. It is set when you log in and removed when you log out or when your session expires. No other cookies are set by the CaptiveFlow dashboard.
The captive portal pages that WiFi guests see when connecting at a venue use no cookies at all. The portal is a simple form that collects the guest's information and grants WiFi access. No session cookies, tracking cookies, or any other cookies are set on the guest's device during this process.
The public CaptiveFlow website (captiveflow.co.uk) does not set any cookies for anonymous visitors. If you submit a contact form or navigate to the login page, no cookies are set until you actively sign in to an account.
We do not allow any third parties to set cookies through our website, dashboard, or captive portal pages. We do not use Google Analytics, Facebook Pixel, or any similar tracking services.
Since we only use essential cookies, disabling them in your browser may prevent the CaptiveFlow dashboard from functioning correctly (you will not be able to stay signed in). All modern browsers allow you to manage cookie settings through their preferences or settings menus. For more information about cookies and how to manage them, visit allaboutcookies.org.
If we ever introduce additional cookies (for example, for analytics), we will update this policy and implement appropriate consent mechanisms before doing so. The "last updated" date at the top of this page indicates when the policy was most recently revised.
If you have any questions about our use of cookies, please contact us at hello@captiveflow.co.uk. MSP Kickstart Limited, registered in England and Wales, company number 16297973.